随着酒店行业的快速发展和市场竞争的加剧，旅客对于住宿体验的要求日益提高。布草作为酒店日常运营中不可或缺的一部分，其质量、清洁度和管理水平直接影响着客户的满意度和酒店的品牌形象。因此，建立一套科学、高效、规范的布草管理制度，对于提升酒店服务质量和客户满意度有着重要作用。

　　With the rapid development of the hotel industry and intensified market competition, travelers' demands for accommodation experience are increasing day by day. As an indispensable part of daily hotel operations, linen's quality, cleanliness, and management level directly affect customer satisfaction and the hotel's brand image. Therefore, establishing a scientific, efficient, and standardized linen management system plays an important role in improving hotel service quality and customer satisfaction.

　　本文旨在全面介绍酒店布草管理的各个环节，包括布草申购和楼层配比、正确使用、每日送洗与接送、以及报废与处理等步骤。通过详细阐述每个步骤的操作流程和注意事项，为酒店布草管理提供一套完整的解决方案。

　　This article aims to comprehensively introduce the various aspects of hotel linen management, including linen purchase and floor allocation, correct use, daily washing and transportation, as well as disposal and disposal steps. By elaborating on the operational procedures and precautions for each step, a complete solution is provided for hotel linen management.

　　步骤一、布草申购和楼层配比

　　Step 1: Purchase of linens and floor allocation

　　1、开业布草统购与楼层配比

　　1. Opening linen procurement and floor allocation

　　（1）开业前期，客房经理按楼层分别统计房间数和房间内所需布草总数，注意同一品名不同大小布草需要分开单独统计，并按照1: 3的配比比例进行布草统购(房间使用一套，工作间一套，洗涤周转一套)。

　　(1) Before the opening, the room manager will count the number of rooms and the total number of linens needed in each room by floor. It is important to note that linens of the same name but different sizes need to be separately counted and purchased in a 1:3 ratio (one set for each room, one set for each workspace, and one set for laundry turnover).

　　（2）布草到位后直接分配至各楼层。各楼层工作间张贴《楼层布草配比表》，配比比例 1: 3，配齐布草后交由楼层服务员管理，工作间布草架需张贴布草名称标签分类摆放。

　　(2) After the linen is in place, it will be directly distributed to each floor. Post the 'Floor Cloth Proportion Table' in each floor's workspace, with a ratio of 1:3. After the cloth is fully prepared, it should be handed over to the floor attendant for management. The linen rack in the workspace should be labeled with the name of the cloth and placed in a classified manner.

　　2、布草日常申购与补充

　　2. Daily subscription and replenishment of linen

　　客房经理每月最后一天统计各楼层报废布草品种和数量，填写《棉织品报废报损汇总表》提交财务人事经理提出申购并补足。客房经理每月月底制作《棉织品盘点表》，发现可用布草数量不足配比时也需提出申购。

　　On the last day of each month, the room manager shall count the types and quantities of scrapped linen on each floor, fill out the "Cotton Fabric Scrap Report Summary Form", and submit it to the finance and human resources manager for application and supplementation. The room manager prepares a "Cotton Fabric Inventory Table" at the end of each month, and also needs to apply for a purchase if the available linen quantity is insufficient to match the ratio.

　　步骤二、布草正确使用

　　Step 2: Proper use of linens

　　1、干净布草

　　1. Clean linen

　　（1）楼层工作间布草架上不能堆放任何杂物，需要时刻保持布草架整洁，同时配备拉帘，防止灰尘沾染干净布草。如果当地卫生局有更严格的规定，须按照当地相关要求存放布草。

　　(1) No debris should be piled up on the floor workroom linen rack. The linen rack should be kept clean at all times and equipped with curtains to prevent dust from contaminating the clean linen. If the local health bureau has stricter regulations, linens must be stored in accordance with relevant local requirements.

　　（2）客房工作车要保持清洁，干净布草应按4-6间房量配比摆放在准确位置。

　　(2) The guest room work vehicle should be kept clean, and clean linens should be placed in accurate positions according to the ratio of 4-6 rooms.

　　2、脏布草

　　2. Dirty linen

　　客房服务员需将脏布草撤到布草间脏布草桶或框内，严禁直接扔在地上，清点脏布草时，也不能将脏布草直接扔在地上清点。若发现脏布草有沾染墨水渍、染发剂、鞋油渍、口红渍等，需要与其它脏布草分开放置。

　　The room attendant is required to remove the dirty linen to the linen bucket or frame in the linen room, and it is strictly prohibited to throw it directly on the ground. When counting the dirty linen, it is also not allowed to throw it directly on the ground for counting. If dirty linens are found to be stained with ink, hair dye, shoe oil, lipstick, etc., they need to be placed separately from other dirty linens.

　　注意：严禁使用脏布草以任何形式清洁房间内物品。

　　Attention: It is strictly prohibited to use dirty linen to clean items in the room in any form.

　　步骤三、每日布草送洗与接送

　　Step 3: Daily linen washing and transportation

　　1、布草送洗流程：

　　1. Laundry process for linen:

　　客房服务员做房收集脏布草——一般清洗、特殊污渍返洗布草分类放置——洗涤公司分楼层接收脏布草——双方清点脏布草数量和品类——洗涤公司封装脏布草并及时运走——双方核对数量和品类无误后在单据上签字。

　　The room attendant collects dirty linens in the room - for general cleaning and special stain return cleaning, the linens are classified and placed - the laundry company receives dirty linens on different floors - both parties count the quantity and category of dirty linens - the laundry company packages the dirty linens and transports them away in a timely manner - both parties sign the documents after verifying the quantity and category.

　　（1）更换客房布草

　　(1) Change guest room linens

　　客房服务员在做房时更换脏布草，并在《客房工作表》中填入换洗布草的数量，如有洗涤不干净或损坏的布草应单独打结处理。

　　The room attendant changes dirty linens while working in the room and fills in the quantity of linen to be changed in the "Room Worksheet". If there are any unclean or damaged linens, they should be tied separately.

　　（2）分类存放脏布草

　　(2) Classify and store dirty linens

　　脏布草分类《床单被套类/枕套地巾类/面巾浴巾类)存放于布草间的布草桶中，针对特殊污渍的布草与其他脏布草分开存放，并要求洗涤公司进行特殊处理。

　　The classification of dirty linens (bed sheets, duvet covers, pillowcases, floor towels, face towels, bath towels) is stored in the linen bucket in the linen room. For special stains, the linens are stored separately from other dirty linens and require special treatment from the washing company.

　　（3）出入布草登记

　　(3) Registration for Entering and Exiting Linen

　　①楼层服务员清洁完所有房间后，与洗涤公司工作人员一起清点工作间脏布草，将数量记入《接层布草统计日报表》中“送洗数”一栏，若有返洗的，则记在“返洗数”一栏，双方人员共同签字确认。

　　① After cleaning all the rooms, the floor attendant and the staff of the laundry company will count the dirty linen in the workshop and record the quantity in the "Number of Laundry Deliverables" column of the "Daily Report on the Statistics of Grounded Linen". If there is any backwashing, it will be recorded in the "Number of Backwashes" column, and both parties will sign and confirm.

　　②洗涤须出具《布草洗涤清单》，客房服务员需将《楼层布草统计日报表》与《布草洗涤清单》进行核对，双方确认无误后签字确认。

　　② The laundry must provide a 'Linen Laundry List', and the housekeeping staff must verify the 'Floor Linen Statistics Daily Report' with the 'Linen Laundry List'. After both parties confirm that it is correct, they must sign and confirm.

　　2、布草接收流程

　　2. Cloth receiving process

　　要求洗涤公司将布草分楼层送至布草间——客房服务员清点布草的数量和品类——客房服务员抽检布草洗涤质量——双方核对数量和品类无误后在单据上签字。

　　Require the laundry company to deliver the linen to the linen room on different floors - the housekeeping staff will count the quantity and category of the linen - the housekeeping staff will randomly inspect the quality of the linen washing - both parties will sign on the document after verifying the quantity and category are correct.

　　布草接收：

　　Cloth receiving:

　　（1）洗涤公司需要将洗涤干净布草分楼层送到相应楼层布草间，数量须与送洗时一致。

　　(1) The washing company needs to deliver the cleaned linen to the corresponding linen room on each floor, and the quantity must be the same as when it was sent for washing.

　　（2）干净布草需用布草袋装，收口扎紧，运送时布草不落地。

　　(2) Clean linen needs to be packed in linen bags, tightly sealed, and transported without falling to the ground.

　　（3）抽查5%的布草清洗情况，特殊洗涤布草每条查看。

　　(3) Spot check 5% of the linen cleaning situation, and inspect each special washed linen.

　　（4）楼层服务员负责清点，将实际数量记入《楼层统计日报表》中“接收数”一栏，核对是否与“送洗数”一致，若缺少，则将缺少数量记入“洗涤厂欠”一栏，让洗涤公司人员签字确认，并要求洗涤公司及时归还。

　　(4) The floor attendant is responsible for counting and recording the actual quantity in the "Received Quantity" column of the "Floor Statistics Daily Report", checking whether it is consistent with the "Washed Quantity". If it is missing, the missing quantity will be recorded in the "Laundry Shortage" column, and the laundry company personnel will sign and confirm, and the laundry company will be required to return it in a timely manner.

　　（5）送洗布草客房服务员在清点布草时，严禁将布草直接放置在地面清点。如果确实有放置在地面的需要，必须提前准备报废报损的床单或被套铺设在地面避免布草落地。

　　(5) When the room attendant is counting the laundry linen, it is strictly prohibited to place the linen directly on the ground for counting. If there is indeed a need to place it on the ground, it is necessary to prepare scrapped bed sheets or duvet covers in advance and lay them on the ground to prevent the cloth from falling to the ground.

　　（6）若洗涤公司未及时归还，楼层服务员需一直记录洗涤公司欠数，直到其归还。所有的布草应该有日期和生产厂商，如果没有及时报告给财务和店长，楼层布草的收发均由楼层服务员负责，责任到人。从楼层服务员分配到楼层开始，就将该楼层的布草总数清点清楚，并且请该服务员签字确认，布草的洗涤交接均由该服务员本人和布草洗涤公司收发布草人员签字确认。每月进行一次布草盘点，布草缺失或者非正常损坏，均由该楼层服务员负责赔偿。

　　(6) If the washing company fails to return it in a timely manner, the floor attendant shall keep a record of the amount owed by the washing company until it is returned. All linens should have a date and manufacturer. If not reported to the finance and store manager in a timely manner, the receiving and delivery of floor linens should be the responsibility of the floor attendant, and the responsibility should be attributed to individuals. From the moment the floor attendant is assigned to a floor, the total number of linens on that floor will be counted clearly and the attendant will be asked to sign and confirm. The handover of linen washing will be signed and confirmed by the attendant themselves and the personnel responsible for collecting and releasing linens from the linen washing company. Conduct a linen inventory once a month, and the floor attendant is responsible for compensating for any missing or abnormal damage to the linen.

　　布草抽检：

　　Grass sampling inspection:

　　毛巾/浴巾/地巾：查看巾体有无勾缝、起球，表面是否洗净；

　　Towels/bath towels/floor towels: Check if there are any seams or pilling on the towel body, and if the surface is clean;

　　床单/被套/枕套：查看是否熨烫平整，表面是否洗净；

　　Bed sheets/duvet covers/pillowcases: check if they are ironed flat and if the surface is clean;

　　重污/返洗布草：送洗时要求洗涤公司洗涤完成后单独打包送到，可根据布草的问题区域进行检查。

　　Heavy pollution/backwash linen: When sending for washing, it is required that the washing company pack and send the linen separately after washing, and inspection can be carried out according to the problem area of the linen.

　　注意：与洗涤公司人员清点布草无误后，各楼层服务员应监督其将脏布草分类用布草袋封装，不允许拖拉布草或堆放电梯口及客房走廊，并及时运离楼层。

　　Attention: After counting the linens with the washing company personnel, the floor attendants should supervise them to classify the dirty linens and package them in linen bags. It is not allowed to drag the linens or stack them in elevator entrances and guest room corridors, and they should be promptly removed from the floor.

　　步骤四、布草报废与处理

　　Step 4: Scrap and dispose of linen

　　1、报废申请

　　1. Scrap application

　　（1）楼层服务员发现布草出现发黄发乌、破损、边线开裂、毛边和烂边情况，及时报告客房经理。每月26号，客房经理到各酒店楼层，检查报废布草，将达到报废标准的布草统一收齐，填写《棉制品报废报损汇总表》，递交酒店财务人事经理和店长审批报废审批。

　　(1) The floor attendant found that the linen had yellowing, blackening, damage, cracked edges, rough edges, and rotten edges, and promptly reported to the room manager. On the 26th of each month, the room manager goes to each hotel floor to inspect the scrapped linen, collects all the linen that meets the scrapping standards, fills out the "Cotton Product Scrap Report Summary Form", and submits it to the hotel's finance and personnel manager and store manager for approval of scrapping.

　　（2）酒店财务人事经理按照《客房布草报废标准》检查报废布草情况和数量。检查无误后，签字确认，并将表格递交酒店店长审核、签字、报废处理。

　　(2) The hotel's finance and personnel manager checks the situation and quantity of scrapped linens according to the 'Room Linen Scrap Standards'. After checking for accuracy, sign and confirm, and submit the form to the hotel manager for review, signature, and disposal.

　　（3）由客房经理第一时间对报废布草进行处理，填写《报废棉制品使用流向登记表》，交由酒店店长和财务人事经理签字确认。

　　(3) The room manager shall dispose of the scrapped linen as soon as possible, fill out the "Scrap Cotton Product Usage Flow Registration Form", and submit it to the hotel manager and financial personnel manager for signature and confirmation.

　　注意：布草报废处理的方法包括：改做抹布、工程使用、铺地毯或者出售等。

　　Attention: The methods for scrapping linen include: converting it into a cloth, using it for engineering purposes, laying carpets, or selling it.

　　在酒店管理实践中，布草管理虽然看似细微，但却至关重要，它不仅关系到酒店的清洁卫生标准，更直接影响到客户的满意度和忠诚度。通过本文的介绍，期望能够为酒店管理者和工作人员提供一套全面、实用的布草管理流程和标准，帮助酒店提升服务质量，塑造良好的品牌形象。

　　In hotel management practice, although linen management may seem subtle, it is crucial. It not only relates to the cleanliness and hygiene standards of the hotel, but also directly affects customer satisfaction and loyalty. Through the introduction of this article, it is expected to provide hotel managers and staff with a comprehensive and practical linen management process and standards, helping hotels improve service quality and shape a good brand image.

　　本文由 济南酒店布草 友情奉献.更多有关的知识请点击  http://www.jnadx.com   真诚的态度.为您提供为全面的服务.更多有关的知识我们将会陆续向大家奉献.敬请期待.

　　This article is dedicated by Jinan Hotel Linen Friendship. For more related knowledge, please click http://www.jnadx.com Sincere attitude. We provide you with comprehensive services. We will gradually contribute more relevant knowledge to everyone. Please stay tuned