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布草在酒店内部流转管理的几点建议

时间:2023-06-12 来源:http://www.jnadx.com/

目前来看,很多酒店的布草内部管理,基本处于不太的状态,由于内部流转的不到位,带来的很多问题,如客人的投诉增加,布草的使用效率降低,布草重污严重,布草的损耗加大,以及和洗涤商之间的扯皮等,这些情况的发生,都可以从布草在酒店内部流转管理上,进行追根溯源,采取相应措施开展预防和应对。
At present, the internal management of linen in many hotels is generally in an unprofessional state. Due to inadequate internal circulation, many problems have arisen, such as increased customer complaints, reduced efficiency in the use of linen, severe soiling of linen, increased loss of linen, and disputes with laundry vendors. These situations can be traced back to the management of linen circulation within the hotel, Take corresponding measures to prevent and respond.
以下建议,对于提升酒店布草在酒店内部流转,可以很好提升管理效率:
The following suggestions can effectively improve management efficiency by improving the circulation of hotel linen within the hotel:
1. 规范化流程:
1. Standardized process:
酒店应该建立一套规范化的布草流转管理流程,明确各个环节的职责和流程,并通过培训和监督,确保每个员工都能遵守流程,减少操作失误和浪费。尤其是客房服务员操作布草的行为规范,如拆被套,枕套要正面;干湿分离;重污单独打包等。不仅要有规范要求,还需要有操作这些动作的流程梳理,才能很好实现。
Hotels should establish a standardized linen circulation management process, clarify the responsibilities and processes of each link, and ensure that every employee can follow the process through training and supervision, reducing operational errors and waste. Especially the behavior standards of room attendants when handling linen, such as removing bed covers and pillowcases with the front facing; Dry wet separation; Separate packaging for heavy contamination, etc. Not only do we need to have standardized requirements, but we also need to have a clear process for operating these actions in order to achieve them effectively.
2. 布草分类标识:
2. Linen classification identification:
对不同类型的布草进行分类标识,以便更好地进行追踪管理。例如,可以对床单、毛巾、浴袍等进行不同的标识,并根据使用寿命和磨损程度进行分类管理,以便更好地掌握布草的库存情况和更新周期。这在库房或者各个楼层的布草间,进行完善的标识管理,尤其针对酒店客房服务员流动性较大,带来新员工的规范操作,很有帮助。
Classify and identify different types of linen for better tracking and management. For example, bed sheets, towels, bathrobes, etc. can be labeled differently, and classified and managed based on their lifespan and wear level, in order to better understand the inventory status and update cycle of linen. It is helpful to carry out comprehensive identification management in the warehouse or linen rooms on each floor, especially for hotel room attendants with high mobility, which brings standardized operations for new employees.
3. 按需分配:
3. On demand allocation:
酒店应该根据客房需求和实际入住率,合理分配布草,并控制每个客房的用量,避免浪费和过度使用。此外,还应该对不同季节和客房等级进行考虑,调整布草配额,以适应不同的需求。尤其是酒店的布草库存要发挥调节作用,在旺季来临之前,需要和合作的洗涤商进行协同,共同实现旺季期间,布草的及时交付非常重要。
Hotels should allocate linen reasonably based on room needs and actual occupancy rates, and control the usage of each room to avoid waste and overuse. In addition, consideration should be given to different seasons and room levels, and the linen quota should be adjusted to meet different needs. Especially, the hotel's linen inventory needs to play a regulatory role. Before the peak season arrives, it is important to collaborate with cooperating washing companies to achieve timely delivery of linen during the peak season.
酒店布草
4. 逾期清洗:
4. Overdue cleaning:
布草在存放过程中容易积累灰尘、污渍和细菌等,因此酒店应该制定逾期清洗的计划,并对清洗质量进行把控,确保布草的卫生和舒适度。尤其是出租率不高的时期,针对客房和布草间停放时间较长的布草,需要制定明确的有效期限,逾期后需要更换清洗,避免长期存放的布草,带来住店客人的投诉。
During the storage process, linen is prone to accumulating dust, stains, and bacteria. Therefore, hotels should develop plans for overdue cleaning and control the quality of cleaning to ensure the hygiene and comfort of linen. Especially during periods of low occupancy rates, it is necessary to establish a clear expiration date for linen that has been stored for a long time in guest rooms and linen rooms. If the expiration date is exceeded, it is necessary to replace and clean the linen to avoid long-term storage and complaints from hotel guests.
5. 损耗记录:
5. Loss records:
酒店应该建立损耗记录系统,对每个环节的损耗情况进行记录和统计,并分析原因,以便及时采取措施加以改进。这对提升酒店和洗涤商之间的合作改进,将会起到明显的作用。
Hotels should establish a loss recording system to record and count the loss situation at each stage, analyze the reasons, and take timely measures to improve. This will have a significant impact on enhancing cooperation and improvement between hotels and laundry vendors.
总之,高能效的布草内部流转管理需要建立规范化的流程、分类标识、按需分配、定期清洗和损耗记录等措施,以确保酒店能够高效地管理和利用布草资源。也会大幅改善酒店和洗涤商之间的合作,实现双赢,为住店客人提供安全卫生舒适的布草服务。更多相关事项就来我们网站http://www.jnadx.com咨询!
In summary, efficient internal circulation management of linen requires the establishment of standardized processes, classification and identification, on-demand allocation, regular cleaning, and loss records to ensure that hotels can efficiently manage and utilize linen resources. It will also significantly improve the cooperation between hotels and laundry vendors, achieve a win-win situation, and provide safe, hygienic, and comfortable linen services for hotel guests. For more related matters, come to our website http://www.jnadx.com consulting service